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See some of the most frequent FAQs below
IMPORTANT ASPECTS OF TECHNICAL SYSTEM SUPPORT
Solar Topps is a solar company first and foremost. Unlike other companies that also do roofing, construction or HVAC, we specialize only in solar installations, have high standards for quality, workmanship and performance. We know the ins-and-outs of the solar industry to help guide you through each and every step of the process from designing and engineering to permitting and commissioning the system. We work closely with homeowners associations, authorities having jurisdiction, utility companies and the local municipality to ensure that every step of the process is taken care of for you. Solar Topps has its own team of highly trained and qualified designers, engineers and installers do all the work for you – not third party contractors. Our teams are well known throughout the solar industry and city building code inspectors for our superior quality of workmanship and installation. We firmly believe that using only the highest-quality and best-performing materials in our customized designs and installations is fundamental to obtaining the best results and ensuring that our customer’s save from the start. As an industry leader, we are able to stand behind our product and services because we stand behind our team! By putting the customers needs ahead of ours, Solar Topps has been able to become an industry leader and a company that demonstrates stability, accountability and longevity. As a result of efforts like these, we have become one of the most reliable and lowest cost solar integrators in the United States without compromising quality or service in any manner.
Solar Topps offers renowned customer support for all home and business owners regardless of if you have a solar system designed, engineered or installed by us. To this end, we do all that we can to assist our customers in the most efficient way possible. For many of our customers who are having issues with their system, the best way to detect if there are any issues is by having one of our technical support staff take a view of your system remotely. This first step allows us to conduct a system diagnostic and see if we need to send one of our energy technicians to your residence or commercial center for further review. However, although most customers have 24/7 online monitoring of their system which indicates any fluctuations in production, sometimes monitoring does not alert us to various issues. For these issues, we send our highly-trained Energy Technicians to assess issues and provide you full detailed reports.
As many home and business owners have come to find out, not all solar systems are designed, engineered, and installed equally. An unfortunate reality of our industry is that some home and business owners make the wrong choice for which solar company they choose and end up paying more and saving less. As a family owned and operated company, we cannot stand idly by the side and let this happen to our fellow family, friends and neighbors. As a result, and partly by demand, we have implemented our one-of-a-kind Comprehensive System Analysis to let you know exactly what is wrong with your pre-existing solar system and how it can be remedied. Our detailed report will provide you a full system analysis, any issues that the system has based on NABCEP regulations, and what instruments or equipment can be used to fix the issue. The report comes with a full system quote if necessary so that if you choose to go with Solar Topps you know what to expect, or if you want to shop around to other companies, you can rest assured you are not being mislead.
Solar Topps offers industry-leading warranties on all of its products, equipment and installation. The reason we are able to do this is because we know all of the ins-and-outs of the solar industry and the various products that are offered. Our staff is trained in a wide range of products and services, even those we do not personally provide, so that they can intelligently engage and educate you on the pros and cons of various offerings.
Whether or not Solar Topps has installed your system, our unique, one-of-a-kind Maintenance Care Program gives you the peace of mind you deserve to ensure that your system is operating as expected. Although solar systems have minimal required maintenance, for a low monthly fee or discounted annual fee, Solar Topps will send its Energy Technicians to your home on an annual basis to wash your system, ensure the system is operating as expected, make notes of any issues they see, provide detailed solutions to those problems, and answer any and all questions you may have.
Although monitoring of a solar system used to be an afterthought, in today’s world of data aggregation and analysis, a home or business owner’s best friend can be their monitoring system. A monitoring system allows you to know exactly how much energy you are using, how much you are producing, and at what times of the day you have peak consumption (among many other things). Sign in to learn more about available monitoring options.